How do I stop getting a specific notification?

Turn off one type of alert without silencing the ones that matter, like someone at the gate.

Last updated Sep 19, 2026

Getting more alerts than you want? You can turn off a single type of notification without silencing everything — so you still get the ones that matter, like someone at the gate.

1. Turn off one category in the app

Open Settings > Notifications in the app. Each type of alert — visitor arrivals, package alerts, community announcements, intercom calls — has its own switch. Turn off just the category you do not want.

the in-app notification categories, each with its own toggle — Each notification category has its own toggle under Notify me about.

2. Choose how each one reaches you

For many categories you can pick the channel — push, text, or email — separately. For example, keep announcements as email only, so they stop buzzing your phone but you still have a record.

3. Quiet everything at certain times

To pause alerts overnight without changing your preferences, use your phone’s Do Not Disturb or a Focus schedule. If you do, consider leaving intercom calls allowed so you are not missed at the gate.

Keep these ones on

We recommend leaving intercom calls and security alerts enabled — these are how you know someone is at your gate or that something needs your attention. Turning them off means a visitor calling your unit will not reach you.

Turned something off by mistake?

Head back to Settings > Notifications and switch the category on again. If a whole class of alerts still will not come through after enabling it, see “I’m not getting notifications.”