Troubleshooting & FAQs
Quick fixes for the most common questions about keys, notifications, logins, and visitor passes.
- Emails from my community go to spam or never arrive — which address should I allowlist?
- I got a new phone — how do I get my key, passes and notifications back?
- I seem to have two accounts, or the office says my email is already in use — what now?
- My app shows the wrong unit or address — how do I fix it?
- My recurring pass or quiet hours seem off by a few hours — how do time zones work?
- Which phone permissions does the app ask for, and what happens if I decline?
- Why did my rideshare or delivery pass open the gate only once?
- My Bluetooth key won't open the gate
- I'm not getting notifications
- A resident can't log in — what to check
- How do I change or reset my password?
- Why didn't my guest's pass work at the gate?
- How do I stop getting a specific notification?
- Is my data private? Who can see my visits and information?
- My guest is at the gate but I didn't get the intercom call — what do I do?
- Why didn't my license plate open the gate?
- Why did my access suddenly stop working?
- I didn't get my welcome email or temporary password — what now?
- I'm locked out after too many login attempts
- How do I change my email address?
- Is Maximum.Community available on Android, and does it cost me anything?
- The app won't load, or I need to update it
- My pass shows expired but it shouldn't
- The gate opened for the wrong plate (or didn't open for the right one)
- I'm signed in to the wrong community, or can't find my home
- What to do in an emergency