My app shows the wrong unit or address — how do I fix it?

Your unit and address come from the office's records; once corrected there, the change shows on passes you have already sent.

J Joey Zach · Last updated Sep 20, 2026

Your unit number and address come from your community's records, not from anything you typed in the app. If they are wrong, the fix is made by the office, and it flows through to everything that shows your unit — including passes you have already sent.

What you can change yourself

In the app, Profile lets you edit your name and phone number. Your email address, your unit and your address are managed by the office. On the web at app.maximum.community, Settings covers notifications, security and whether you are listed on the gate directory — not your unit.

Ask the office to correct it

Contact your community office with the correct unit and address. On their side the fix is quick:

Open Residents and select the resident.
Under Unit Information, enter the right Unit Number and update the address.
Save.

Passes you have already sent

Nothing needs re-sending. When a guard scans a pass, the host's unit is looked up from the resident record at that moment, and the guest's pass page does the same. Once the office saves the correction, every existing pass shows the right unit.

If you hold more than one home

In communities that use Membership ID, one person can be on several homes in the same community, with one marked Primary. The office manages this from the Homes section of your resident record, where they can Add a home or Make primary. Two things to know:

Adding you to a home you are already on is refused with “This person is already on that home.”
Removing a non-primary home removes only that home. The primary home cannot be removed while you still hold others — the office makes another home primary first.

If the app shows the wrong home for you, the likely cause is that the wrong one is marked primary; ask the office to switch it.

Good to know

If the community itself is not the one you expected, that is a different problem — see “I'm signed in to the wrong community, or can't find my home”.

See “Update your contact info & notification preferences” for what you can edit yourself, and “How do I change my email address?”.