For Visitors & Guests
For guests, delivery drivers, and service visitors who received a text to get in — no app needed. How to use your pass at the gate and what to do if it doesn't work.
- Does my guest need the app or an account to use a pass?
- What do the visitor statuses mean — Pending, On site, Departed, Expired, Denied?
- What information does the community keep about my guests, and who can see it?
- You got a text to get in — how to use your pass at the gate
- Your QR code or PIN didn't work at the keypad — what to do
- Delivery drivers: how to get into the community