For Residents
How-to guides for residents using the Maximum.Community app on their phone — visitor passes, keys, the gate intercom, and your account.
- Can I change a pass I already sent (end date, entries, weekly schedule) without sending a new link?
- Can visitors find my name on the gate intercom directory, and how do I opt out?
- Did my community actually send me that alert? Check your notification history
- Does my guest need the pass on their phone, or can they just give their name at the gate?
- How do I change the app's language?
- How do I open a support ticket in the app, and what do the ticket statuses mean?
- How do announcements work: pinned, categories, expiry, and why one disappeared
- How does my Do Not Allow list work, and what happens if that person shows up?
- I deleted my account by mistake. Can I get it back?
- I lost my phone — how do I turn off my phone key and get a new one?
- I received a violation notice: what do the statuses mean, and how do I appeal?
- Share, text, or email a pass: what each option does, and which one lives where
- What do the pass statuses mean: Valid now, Expired, Already used, Not valid right now, Inactive?
- What does the gate camera do with my registered license plate?
- What does “At capacity” mean on my party pass, and can late guests still get in?
- What happens to my account, passes and vehicles when I move out?
- What happens when I tap Contact Security?
- What is the Analytics page in my resident portal, and why don't I see it?
- What is the verbal security password, and who can see it?
- Where do I find community bylaws, rules and meeting minutes?
- Where do I see packages the gate received for me, and what do the statuses mean?
- Why can't I add or edit my household members?
- Why can't I book that amenity slot? Booking limits, capacity and cancellation rules
- Why did a delivery or service pass stop opening the gate after one entry?
- Why did the guard ask my guest for ID after scanning their Wallet pass?
- Why does my Membership ID show Inactive, or not appear at all?
- Why does my recurring pass say “Not valid right now”?
- Why does my visitor still show “On site” hours after they left?
- Why don't I see a gate to open in the app, or why did a second tap do nothing?
- Invite a guest & send a visitor pass
- Create a QR code pass for a visitor
- Set up a one-time PIN for a visitor
- Add a vehicle / license plate to your unit
- Answer the gate intercom on your phone
- Reset your password
- Update your contact info & notification preferences
- See who came through your gate (visit history)
- How do I let in a delivery, courier, or driver?
- How do I give ongoing access to a housekeeper, nanny, dog walker, or contractor?
- How do I open the gate from my phone?
- How do I cancel or revoke a pass I already sent?
- How long are passes valid, and can a guest forward one?
- How do I host a party or let in many guests at once?
- How do I reserve an amenity (pool, clubhouse, gym)?
- How do I add a family member or co-resident to my home?
- How do I show my digital Membership ID?
- I have homes in more than one community — how do I switch between them?
- Can I set quiet hours so I'm not notified late at night?
- Install the app and turn on notifications
- Add a visitor pass to Apple Wallet
- How do I contact my community office or security?
- Delete my account or request my data